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Business Operations Manager

Department:
Operations
Location:
Berlin

N26 is The Mobile Bank. N26 has redesigned banking to make it simple, fast and contemporary. Valentin Stalf and Maximilian Tayenthal founded the company in 2013 and launched the initial product in early 2015. ​Thanks to its fully digital business model, N26 operates on a much lower cost base with lean organisational structures, without IT legacies and without an expensive branch network. N26 passes on these cost benefits to its customers. ​N26 partners with the most innovative fintech and traditional financial companies to offer its customers best-in-class products such as TransferWise (foreign exchange), Raisin (savings), Clark and Allianz (insurance), auxmoney (credit) and others.

Today N26 is one of the fastest growing banks in Europe and has more than 850.000 customers across 17
European markets and over 380 employees. N26 currently operates in: Austria, Belgium, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovakia, Slovenia, and Spain, and it intends to enter the UK and US markets in 2018. N26 has raised more than $215 million from renowned investors including Allianz X, Tencent Holdings Limited, Li Ka-Shing’s Horizons Ventures, Peter Thiel’s Valar Ventures, members of the Zalando management board and Earlybird Venture Capital.

Business Operations Manager

Once here you will?

Improve our processes

We trust our employees here and encourage them to take on responsibility from day one. In our team you will assume responsibility for the development and improvement of the procedures in our banking ecosystem. Your prior experience with banking tools and processes, will ensure that you are able to automate and optimise everything we do. You’ll be the hub for all procedural topics in relation to our current account and banking platform - using your passion for innovation and technology to drive our processes forward as precisely and flawlessly as possible.

Manage our partners

As our Business Operations Manager you’ll be monitoring the performance of both our existing, and our potential partners. You’ll be involved in the full lifecycle of contracts from the negotiation and implementation of new partners, to the supervision and analysis of their performance. You’ll be constantly reviewing data to gain a deeper understanding of the products under your supervision, and ensuring their performance is in line with SLA’s. This relationship is crucial to our operation, and you will be crucial for ensuring a successful collaboration with our partners.

What you’ll bring along

Your considerable operational experience  from a startup, Fintech, investment banking or consultancy background. The passion you have for innovation and tech, should be matched by your proven track record in operational excellence and process automation. As an independent problem solver, you are more than happy approaching challenging new tasks, always working ‘hands-on’  towards tangible objectives. Project Management comes natural to you, as well as confidently engaging and interacting with stakeholders across the business. You have a deep knowledge base on some of our key banking topics (Cards, Bank Payments, Mobile Payments, Account, Core Banking Systems,Credit, Investment, Insurance). Don't worry if you don't know it all, as long as you have a burning desire to further your knowledge on the rest. You thrive in an international environment, and have excellent English skills as well as a bachelor’s or master’s degree in business administration, economics, computer science or a related field.

What we hope you have

  • You are interested in understanding and deepening your knowledge of the banking business
  • You have some international experience (study or work abroad) and thrive in a multicultural environment
  • You enjoy implementing and optimising complex processes as the foundation of your work